Privacy Policy for nblion.com
1. Introduction
At nblion.com, we are firmly committed to safeguarding your privacy and ensuring the protection of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines our practices related to the collection, use, disclosure, and protection of your personal information when you use our website or interact with our services. We prioritize transparency, accountability, and user control in the management of your data.
2. Scope of Policy and Data Controller
This Privacy Policy applies to all users and visitors of the website located at nblion.com and related services that refer to or link to this policy. NBLION is the data controller, responsible for your personal data in accordance with relevant data protection laws. If you have any questions or concerns about your data, you may contact us at [email protected].
3. Categories of Data Processed
We may collect and process the following types of personal data:
a. Usage Data: Information automatically collected when you visit or use our website, including browser type and version, IP address, device identifiers, referring URL, clickstream data, time spent on pages, and session duration.
b. Account Data: Information provided by you upon registration or account creation, such as full name, email address, postal or billing address, phone number, and account credentials.
c. Profile Data: Information related to your preferences, order history, actions on the platform, saved items, and behavioral insights derived from your interactions with our services.
d. Communication Data: Records of electronic communications between you and nblion.com, including customer support requests, chat transcripts, complaint records, and feedback submissions.
e. Technical Data: Information about the devices and technologies you use to access nblion.com, such as device model, operating system, screen resolution, internet connection type, and browser settings.
f. Transaction Data: Details regarding purchases, payment methods, payment confirmation, billing information, shipping addresses, and order fulfillment status.
g. Preference Data: Marketing consents, interests in particular products or services, language settings, and opt-in or opt-out choices for specific communications.
4. Legal Bases for Processing Personal Data
We process your personal data under the following lawful bases, depending on the nature of your interaction with our website and services:
– Performance of a Contract: When processing is necessary to fulfill a contractual obligation, such as order processing or user account access.
– Consent: Where you have provided explicit consent to the processing of your data, particularly for marketing communications and cookies.
– Legitimate Interests: To pursue our legitimate business interests in improving our services, personalizing user experiences, detecting fraud, and securing our digital environment.
– Compliance with Legal Obligations: Where data processing is required to meet obligations under applicable laws and regulations.
5. Your Data Protection Rights
Subject to applicable data protection laws, you have the following rights with respect to your personal data:
– Right of Access: You may request access to your personal data and receive a copy of the information we hold about you.
– Right to Rectification: You may request correction of inaccurate or incomplete personal data.
– Right to Erasure: You have the right to request that we delete your personal data where the legal basis for processing no longer applies.
– Right to Restrict Processing: You may request that we temporarily suspend the processing of your data under specified conditions.
– Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
To exercise your rights under the GDPR or CCPA, please contact us at [email protected].
6. Security Measures
We take your privacy seriously and implement robust technical and organizational measures designed to secure your information. These include:
– Encryption: Data transmission is encrypted using industry-standard protocols (such as HTTPS and TLS).
– Access Controls: Internal access to personal data is role-based and restricted to authorized personnel.
– Backups: Routine encrypted backups to maintain data integrity and availability.
– Staff Training: Team members are trained on data privacy protocols and access responsibilities.
While we strive to protect your personal data, please be aware that no method of transmission over the internet or method of electronic storage is entirely secure.
7. International Data Transfers
Your personal data may be transferred to, and processed in, countries outside of your residence, including to jurisdictions that may not provide the same level of data protection. Where such transfers occur, we rely on appropriate safeguards, including the use of Standard Contractual Clauses approved by the European Commission and compliance with legally recognized mechanisms to ensure an adequate level of protection.
8. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal, accounting, or reporting standards. Generally:
– Usage Data and Technical Data: Retained for up to 12 months.
– Account Data and Profile Data: Retained for the duration of your account and up to 3 years following closure.
– Communication Data: Retained for up to 5 years for legal and service quality purposes.
– Transaction Data: Retained for a minimum of 7 years for compliance with financial and taxation laws.
– Preference Data: Retained until the user revokes consent or opts out of marketing.
9. Cookie Policy
nblion.com uses cookies and similar technologies to enhance user experience, personalize content, analyze website traffic, and deliver targeted advertising. Our website sets:
– Essential Cookies: Necessary for the operation of the site and provision of basic functions, such as user authentication and checkout processing.
– Functional Cookies: Enhance performance and user engagement, such as language preferences and saved carts.
– Analytics Cookies: Allow us to collect insights about user interaction and website performance via tools such as Google Analytics.
– Performance Cookies: Help track operational metrics and error logging to ensure stable service provision.
10. Cookie Management and Compliance
You can manage your cookie preferences directly via our cookie banner or browser settings. Upon your first visit to nblion.com, you will be prompted to accept or customize your cookie preferences in accordance with GDPR standards. California residents may exercise their right to opt-out of “sale” or “sharing” of personal data in alignment with CCPA requirements.
11. Children’s Privacy
nblion.com is not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from individuals below this age. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will promptly delete such information from our systems.
12. Changes to This Policy
We reserve the right to amend or update this Privacy Policy at our discretion. If any material changes are made, we will take reasonable steps to inform you—either through a notice on nblion.com or other forms of communication—to ensure transparency regarding changes that may affect your privacy rights.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you may contact us at:
Email: [email protected]
We take privacy seriously and are committed to full compliance with the GDPR, CCPA, and other applicable regulations. Please don’t hesitate to reach out to us about any aspect of your data privacy.